VETIC MEMBERSHIP TERMS & CONDITIONS

  • The Vetic Membership is valid for 12 months from the date of purchase of the membership package.
  • One pet per client is allowed under the Vetic Membership policy. If a client registers multiple pets with Vetic under a single membership, the membership benefits shall be consumed in accordance with the actual services rendered to each pet.
  • The Vetic Membership is non-transferrable . The Vetic Membership is only valid for the client's registered contact number and cannot be transferred to another contact number or to other clients.
  • The Vetic Membership is non-refundable and non-cancellable . Any refund for any services is subject to Vetic's sole discretion and is limited to an amount equal to the price of each individual product and service provided as part of membership. Cancellation Processing fee will be applicable in such cases.
  • The client shall be informed of all the Vetic Membership perks and exclusions via the invoice at the time of purchase. Any additional Vetic services and products that are not listed on the invoice do not qualify as part of the membership's offering.
  • Services, discounts, and other perks provided as part of the Vetic Membership may be changed or discontinued at any time at Vetic's sole discretion.
  • Vetic Membership users can avail the benefits of membership across the Vetic Clinics. The client is responsible for paying any additional fees resulting from price differences between clinics.
  • In case of free services provided under Vetic Membership exhausted during the period of membership, clients can continue availing the other benefits of the membership till the validity of the Membership is over.
  • Vetic Membership users have the option to renew their memberships at any time. In this situation, the client's current membership will no longer be valid and a new one will take effect.

Vetic Pet Health Shield powered by HDFC Ergo Paws n Claws Terms and Conditions

  • There is no tax benefit associated with the Vetic Pet Health Shield.
  • Pregnancy-related surgeries are not covered under the Vetic Pet Health Shield.
  • No Claim Bonus (NCB) is not applicable under the Vetic Pet Health Shield.
  • Payment for the treatment must be made upfront by the policyholder, and the claim will be settled via reimbursement process after submission and verification of all required and valid documents.
  • Once Vetic Pet Health Shield is issued, cancellation charges will apply.
  • Claim settlement may take up to 45 working days, subject to receiving all necessary and valid documents and clearance from HDFC Ergo.
  • The purchase cost of prescription food is not covered under Vetic Pet Health Shield.
  • Pre-existing illnesses or health conditions are not covered under the Vetic Pet Health Shield.
  • Elective surgeries such as neutering, spaying, dental scaling, and surgeries related to congenital issues are not covered under the Vetic Pet Health Shield.

    • * Vetic Pet Health Shield powered by HDFC Ergo Paws n Claws is also referred to as Vetic Pet Health Shield interchangeably.

  • Claim Intimation Timelines : To ensure smooth processing, please inform us about any claims within 15 days from the start date of treatment to +919821338300 or shield@vetic.in. Timely reporting helps us serve you better!

    • Note: Please refer to the policy brochure for details on the major illness included in our list of 43 specified illnesses.